See how I designed an AI-assisted support workflow that cut resolution times by 22% and boosted first-contact success by 18%—all while ensuring trust, compliance, and accessibility."
Led UX design for a new investment platform experience at U.S. Bank, including a next-gen dashboard and integrated trading functionality. The platform aimed to serve both seasoned investors and everyday banking users looking to expand into digital investing.
While designing at U.S. Bank during a major platform merger, our team was tasked with improving the onboarding experience for mobile banking users, ensuring consistency across both the legacy Union Bank and U.S. Bank apps. The goal: deliver a seamless, intuitive entry point into the app that maintained trust and encouraged long-term engagement.
I led the UX overhaul of a legacy enterprise pricing and reporting tool used by 300+ internal stakeholders across 10+ countries. The goal was to modernize the interface, streamline workflows, and scale data visualization for daily decision-making.
Warrior Enterprises operated 8 separate digital products, each with its own inconsistent UI and UX approach. I was brought in to lead a full redesign and create a company-wide system for alignment, iteration, and scale.
Created user experience/interactions within the concept of a dine-in movie theater format, this included website development, the creation of media content, as well as an in-theater ordering software system.
This is an example of the Scrum/Agile processes I have led and would like to discuss how we can implement them for you.
